Terms & Conditions
ZAFFERANO & CO. TERMS AND CONDITIONS Welcome to the ZAFFERANO & CO. website. The following terms (the “Terms”) govern your access to and use of this website, www.zafferanoandco.com / www.shopzafferanoandco.com (the “Website”). All use of the Website and the Content (as defined below) is subject to the Terms. By using the Website, you acknowledge that you have read, understood and agree to comply with the Terms, and are entering into a binding legal agreement with ZAFFERANO & CO.. If you do not agree with anything contained in the Terms, please do not submit information to, access information from, or otherwise utilize the Website. Users of this Website, including owners, employees, agents and affiliates of any business, corporation, partnership or other organization or entity that is, or is considering becoming a user of the Website, are referred to as “you” or “your.” ZAFFERANO & CO INC. together with its applicable subsidiaries, affiliates, assignees, successors, or its and their respective officers, directors, employees and agents are referred to as “ZAFFERANO & CO.,” “we,” “us,” or “our.” Together, you and we may be collectively referred to as “Parties.” USE OF WEBSITE The Website is for the sole use of individuals, and entities (a business, corporation, partnership or other organization or entity, together with its applicable subsidiaries, affiliates, assignees, successors and its and their respective officers, directors, employees and agents) (“Customer”) wishing to review, consider, purchase or otherwise engage in retail transactions involving ZAFFERANO & CO.’s goods and services and/or to otherwise transact business with or contact ZAFFERANO & CO., on their own behalf or on behalf of their intended recipients. No information concerning the transactional preferences of a Customer can be entered, altered, modified or otherwise affected, by any third party on behalf of the Customer. COPYRIGHT NOTICE All of the content you see on this Website, including, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (“Content”) is the exclusive property of ZAFFERANO & CO. and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by ZAFFERANO & CO., by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to ZAFFERANO & CO.. The entire Content of the Website is copyrighted as a collective work under U.S. and other applicable copyright laws, and ZAFFERANO & CO. owns a copyright in the selection, coordination, arrangement and enhancement of the Content. As a user of the Website, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to ZAFFERANO & CO.. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. ZAFFERANO & CO. reserves complete title and full intellectual property rights in any Content you download from this Website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of ZAFFERANO & CO.. SUBMISSIONS We welcome your comments regarding the Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent or submitted to the Website shall be and remain the exclusive property of ZAFFERANO & CO.. Your submission of any such Comments hereby constitutes an assignment to ZAFFERANO & CO. of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. ZAFFERANO & CO. will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork. PRIVACY POLICY Your privacy is very important to us. We encourage you to read ZAFFERANO & CO.’s Privacy Policy (located at zafferanoandco/privacy-policy) (the “Privacy Policy”), which explains how we treat your personal information and protect your privacy when you are using the Website. By using the Website, you agree that ZAFFERANO & CO. may use your information as set forth in the Privacy Policy. ZAFFERANO & CO.’s Privacy Policy is hereby incorporated in the Terms by reference in its entirety. COLORS We have done our best to display as accurately as possible the colors of the products shown on the Website. Because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. PRODUCT PRICING INFORMATION The prices displayed on the Website may differ from prices that are available in-store. The prices displayed on the Website are quoted in U.S. Dollars and are valid and effective only in the United States. You are responsible for paying all applicable sales or use taxes which may be levied by your state. If we are legally required to collect sales tax on merchandise you order, the tax amount will be added automatically to your purchase price. DISCLAIMER OF WARRANTIES This Website is provided to you on an “as is” and “as available” basis. This means that we do not represent or warrant to you that the Content or Website will not have errors, omissions, or interruptions or that the Content or Website will be free of viruses, malware or other harmful components, scripts, software or code. ZAFFERANO & CO. expressly disclaims all express, implied and statutory warranties to you or any third party, and any warranties or conditions arising through course of dealing, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. ZAFFERANO & CO.’s aggregate total liability to you, and your sole remedy against ZAFFERANO & CO., arising out of or relating to your use of the Website shall not exceed the total amount you paid to ZAFFERANO & CO. for the single transaction you completed during such time as your claim arose. ZAFFERANO & CO. shall not be liable to you for any indirect, consequential, special, incidental, or punitive damages arising out of or relating to this Website and/or the Contents of this Website, including but not limited to loss of use and loss of profits. The limitations set forth in this section will not limit or exclude liability for the gross negligence, intentional misconduct, or fraud of ZAFFERANO & CO. arising out of or relating to this Website and/or the Contents of this Website. From time to time, there may be information on this Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. ZAFFERANO & CO. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including after you have submitted your order. CHOICE OF LAW; FORUM; SEVERABILITY The Terms and all disputes, claims or controversies (whether in tort, contract or otherwise) arising out of or relating in any way to the Terms, the Website or the Content, the negotiation, interpretation, validity or performance of the Terms, the rights and obligations of you and us hereunder or any transaction contemplated by the Website shall be governed by and construed in accordance with the laws of the State of New York without regard to the rules or principles of conflict of laws of such State or any other jurisdiction that would permit or require the application of the laws of any other jurisdiction. We and you hereby irrevocably and unconditionally consent to submit to the sole and exclusive jurisdiction of the courts of the State of New York and of the United States of America located in the State of New York, City of New York, Borough of Manhattan (the “New York Courts”) for any litigation, lawsuit or proceeding between you and us arising out of or relating in any way to the Terms (including any non-contractual claims), the Website or the Content, the negotiation, interpretation, validity or performance of the Terms, the rights and obligations of you and us hereunder or any transaction between us that arises from the Website. If any provision of ZAFFERANO & CO.’s Terms of Use should be held invalid, the remainder of the Terms shall be enforced to the greatest extent permitted by applicable law, it being the intent of the Parties that invalid or unenforceable provisions are severable. MODIFICATIONS TO THE TERMS AND THE WEBSITE ZAFFERANO & CO. reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review the Terms from time to time to see if modifications have been made. Your use of the Website following any such change will conclusively indicate that you accept those changes. QUESTIONS OR COMMENTS If there are any questions regarding our Terms of Service you may contact us using the following information: ZAFFERANO & CO. INC Customer Service Department +1 917-349-3755 info@zafferanoandco.com
Privacy policy
PRIVACY POLICY ZAFFERANO & CO. (also referred to herein as “us”, “our” or “we”) is committed to protecting the privacy of our customers. This privacy policy (“Policy”) has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ is being used online. Personally Identifiable Information, as described in U.S. privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read this Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with this website, www.zafferanoandco.com (“Website”). By using our services and viewing this Website, you are consenting to the information collection, use and disclosure practices described in this Policy. ZAFFERANO & CO. will not sell, share, or rent your personal data to third parties in ways different from what is disclosed in this Policy. COLLECTING YOUR INFORMATION What personal information do we collect from the customers that visit our Website? ZAFFERANO & CO. may collect the following types of information at several different points on our Website in order to facilitate the delivery of services or the fulfillment of an order, including: (1) personal data given voluntarily while using a feature of this Website; for example, during a registration process or purchase, including name, address, phone number, e-mail address; and financial information, such as credit card number and information; (2) information collected as a result of voluntary participation in a survey or poll, or when communicating with our webmaster or customer service team members; and (3) information collected automatically when visitors visit our Website. How do we use your information? We use the information, including personal data, you provide for internal purposes, such as: to personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested; analyzing trends and statistics; member services including webpage personalization; order history and status; one-click ordering; order confirmation and tracking; subscription services; and informing you of new products, services, offers and information about ZAFFERANO & CO.. ZAFFERANO & CO. may also collect your IP address to analyze trends and customer interests as well as to administer the Website, track your Website movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personal data. We may use third-party service providers to serve ads and/or collect certain anonymous information when you visit our Website. These third-party service providers may use non-personal data (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, but not personal data, including your name, address, email address or telephone number) about your visits to this Website and other websites in order to provide advertisements about goods and services likely to be of interest to you. This information is collected through the use of pixel tags or cookies (see below). ZAFFERANO & CO. will not sell or otherwise share personal data with other people or nonaffiliated companies. ZAFFERANO & CO. will use your personal data to provide services to you at your request. ZAFFERANO & CO. will share this information with certain business partners to provide requested services that we do not provide directly. ZAFFERANO & CO. will only share personal data with our business partners if they agree not to disclose the information to other third parties and agree not to use this information to solicit you. ZAFFERANO & CO. may disclose specific information upon governmental request, in response to a court order, when required by law, or to protect our or others’ rights, property, or safety. We do not provide information to these agencies or companies for marketing or commercial purposes. If you choose to participate in any blog or other online forum on our Website, any personal data that you post on the Website may be shared with other participants in the forum. In any of these situations, the recipient and viewers of your personal information may be located in the United States or another jurisdiction that may not provide an equivalent level of data protection to the laws in your home country. ZAFFERANO & CO. uses FedEx and USPS to ship orders directly, and WIX.com (our credit card processing/payment gateway company) to authorize and clear credit card information, which is not shared with any other company including us. In connection with these shipping and payment services, it is necessary to share certain Personally Identifiable Information with such providers. We require that these payment and shipping service providers not retain, share, store or use your personal data for any secondary purposes. INTERNATIONAL USERS Please note that this Website is hosted on our servers in the United States of America. If you are a customer, user or visitor from a country outside the United States, you are deemed to consent to the transfer of your personal data you disclose and submit from your country of residence or from which you access the Website to the United States of America. MEMBER SERVICES In order to set up a user account with ZAFFERANO & CO., you will be asked to complete a registration form. During the registration process, you are required to give your contact information (such as name and e-mail address). This information may be used to contact you about the services on our Website for which you have expressed interest, such as webpage personalization, order history and status. SECURITY ZAFFERANO & CO. has implemented reasonable physical, electronic and procedural safeguards and security measures to protect personal data collected through this Website. This includes compliance with related U.S. federal regulations and may include use of industry-standard Secure Socket Layer (SSL) encryption to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, we cannot guarantee or warrant the security of any information you transmit to or from our Website, and you do so at your own risk. COOKIES ZAFFERANO & CO. uses various technologies including, but not limited to “Cookies” to collect and store personal and non-personally identifiable information when you use the Website. “Cookies” are small files that a website or its service provider transfers to your computer or mobile device through your Internet browser when you visit a website that enable the website’s or service provider’s system to recognize your browser and capture and remember certain information. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. Please note that without cookies, you may not be able to take full advantage of all of the Website’s features. We may contract with third-party service providers to assist us in better understanding our Website visitors. These service providers are not permitted to use information about or from users collected on our behalf, except to help us conduct or improve our business. CHILDREN Parents should always supervise their children while online. The Website is not designed nor intended to collect personal data from children under the age of thirteen (13). In order for us to comply with the Children’s Online Privacy Protection Act, we ask that children under the age of thirteen (13) not provide any personal information on this Website. THIRD-PARTY LINKS Occasionally, at our discretion, we may include or offer third-party products or services on our Website. ZAFFERANO & CO. is not responsible for the privacy practices of any linked website. If you decide to access any of the linked websites, you should read the privacy policy of each linked website to understand the related policy. This Policy applies solely to information collected through this Website. In addition, when you browse, other websites may place their own cookies on your computer. We do not control cookies placed on your computer by third parties whose links appear on our Website. UPDATING YOUR INFORMATION At any time you may review, update, correct, or change the personal data you have provided to us. You may also choose to no longer receive any communication from ZAFFERANO & CO.. You may use our Website, through the My Account pages, to change your information. Alternatively, you can email us at info@shopzafferanoandco.com, or call 1-877-326-8723 To protect your privacy and security, we will verify your identity before granting access or making changes to personally-identifying information. CAREERS I understand that any information I provide to ZAFFERANO & CO., or that I authorize others to provide to ZAFFERANO & CO. in connection with my application for employment, may be reviewed by ZAFFERANO & CO.’s Human Resources Department. I further understand and agree that Human Resource representatives may share this information with others on a need-to-know basis including, but not limited to, sharing it with hiring managers who may consider me for employment. GENERAL You acknowledge and agree that all rights not otherwise expressly granted to you by the Policy are reserved to ZAFFERANO & CO.. This Policy, together with the Terms of Use, constitute the sole and entire agreement between you and us with respect to the subject matter hereof and thereof and supersedes all other prior or contemporaneous negotiations, discussions, agreements, understandings, representations and warranties, both written and oral, between you and us with respect to such subject matter. The failure of ZAFFERANO & CO. to exercise or enforce any right or provision of the Policy shall not constitute a waiver of such right or provision. If any provision of the Policy is found by a court of competent jurisdiction to be invalid, void, unlawful, or unenforceable, the Parties agree that the court shall give effect to the Parties’ intentions as reflected in such provision, and the other provisions of the Policy shall remain in full force and effect. The section titles in the Policy are for convenience only and have no legal or contractual effect. Neither the course of conduct between you and ZAFFERANO & CO., nor trade practice, shall act to modify any provision of the Policy. For the purposes of the Policy, the terms “include,” “includes,” “including,” “such as” and “for example,” shall be construed as if each term were followed by the words, “without limitation.” TERMS OF USE ZAFFERANO & CO.’s Terms of Use is located at [https://www.shopzafferanoandco.com/terms-of-use]; they govern your access to and use of the Website and its contents, including your permitted uses and our disclaimers and limitations of liability with respect to your use of the Website. The Terms of use are hereby incorporated in this Policy in their entirety by reference. MODIFICATIONS TO THIS POLICY ZAFFERANO & CO. reserves the right to make changes to this Policy at any time. It is your responsibility to review the Policy from time to time to see if modifications have been made. Your continued use of the Website after any modification of the Policy will conclusively indicate that you accept those changes. QUESTIONS OR COMMENTS If there are any questions regarding this Policy you may contact us using the following information: ZAFFERANO & CO. Customer Service Department info@zafferanoandco.com +1-917-349-3755
Return policy
We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Please note the following exceptions to our return and refund policy: Below are some examples of common exceptions: Discounted items are final and cannot be returned or exchanged Returned items must have tags still on and be returned in original product packaging Returned items must have no visible signs of wear or use All fresh products such as truffle and caviar sales are final and non-refundable. To initiate a return, please complete the following steps: Reply to your order confirmation email to request which products you would like to return Print the prepaid return shipping label that you will receive by email Send all items back to us using the label provided Additional Information: To start a return, you can contact us at info@zafferanoandco.com You can always contact us for any return question at info@zafferanoandco.com